My purchase and use of this oven has been an interesting (and not always enjoyable) drama and I now completely rewrite this review to reflect the history. First, let me start by talking about what I like about the oven... I like the overall operation. The control panel is easy to use and the oven works well. It cooks quite well, though cooking with it will take a bit of getting used to since things tend to cook faster by convection than by conventional means. As such, adjusting temperatures and times becomes necessary. Now, what problems did I have? It all started when I was trying to use the cylindrical rotisserie basket in which one can tumble various items for even cooking. I was using it to cook frozen jalapeno poppers. I took the contents of the eight-ounce package and put it into the basket and set it to doing its job. Four times in the fifteen minutes of cooking, the front door popped open. Each time it did so, the oven lost heat, the rotisserie motor stopped spinning, and the proper cooking of the food was interrupted. If I happened to notice it, it was no big deal as I was able to correct the problem right away. However, three of the four times, I didn't notice right away and the only way I knew what was going on was that I noticed the fan stopped but that the timer had not yet beeped for the conclusion of the cooking. The rotisserie is supposed to be able to handle up to five pounds, so opening due to the vibration of one-tenth of that amount moving around in the basket is definitely not a good thing! I contacted the manufacturer (a company called Ming's Mark markets the brand name GoWise USA) to ask what could be done to fix the problem. After a few email exchanges, what Marisol decided to do was generate a prepaid UPS return label so that I could send back the unit for a refund minus a 15-percent restocking fee. Considering that I had the unit for less than a week at that point, I found that completely unacceptable and let her know. I then also made a point that the company was in violation of state "Buyer's Remorse" law as well as the federal Magnusson-Moss Warranty Act and that if I returned the unit, it would be for a full refund. At that point, the case was handed over to another gal by the name of Marilyn and she started trying to smooth things over. She actually listened to my problems with the unit and my complaints about how the situation was handled and worked with me to come up with a resolution that I would find satisfactory. Considering that the issue was that the latch for the oven door was too weak to keep it closed reliably, we agreed that an exchange of the unit would be necessary. Given the fact that I entertain a lot and had plans to use this oven over the next week or so, she agreed to an advance exchange: she would send out the replacement oven before I sent back the defective unit. (You might ask how I used the bad unit if the door wouldn't stay closed. Simple: I taped it shut. A couple small pieces of gaffer's tape stuck to the sides of the oven door and to the sides of the oven body kept the door closed successfully.) The return of the bad unit was prepaid by the label that Marisol had previously generated. A few days later, the replacement oven arrived. Before I packed up the bad unit and sent it off, I compared the latches and could tell right away that the latch in the new unit was much stronger than the one in the unit I originally received. This should easily keep the door closed under greater amounts of vibration, though I haven't yet had the opportunity to try it out. Originally, I rated this down to a 1-star review because of the door problem and the lack of support provided by Marisol. However, at this point, I raise my review to a 3-star score. I still knock off a couple of stars because I never should have had to go through such hassle in trying to get some assistance with their unit and receiving cooperation only after threatening considering my legal options and contacting my retained legal firm. The oven appears to work well for everything that it is supposed to do. My suggestion for those who have problems with it not cooking properly is to make sure that they are using it appropriately: (1) This oven requires that the air be able to circulate from bottom to top (the fan at the top blows the air out), so that means that anything put on the oven racks must be properly spaced so as to allow the passage of air. (2) Anything put into the tumbling rotisserie basket should be put in loosely enough to allow the contents (such as French fries) to topple easily. (The manual recommends filling the basket not more than half-full so as to allow proper tumbling action.) (3) If the rotisserie has quit turning, make sure that the door is closed. It will not turn while the door is ajar. The easy way to address this is by pushing slightly on the door until it clicks shut. The top of the door handle should be even with the bottom of the control panel. (4) Be aware that the oven does not turn off right away. Once the timer has expired, the rotisserie quits spinning (if it was being used), the oven light turns off, and the display turns to all zeroes. This lets you know that it is done cooking. The fan still operates so as to help evacuate the heat to make removal of the food easier, more comfortable, and safer. (We are talking about a small oven and therefore the potential to get burned is higher than in a full-size range oven.) (5) Also, be aware that a few seconds after the display has turned to all zeroes, the oven will beep again and turn off the display but the fan will still be blowing. This is to help dissipate the heat from the heating element and will continue for about 20-30 seconds. At that point, the fan will shut off and the oven will be dormant until the owner wishes to use it again. This is standard operation, not a malfunction. (6) Those who have complained about problems with the control panel, its use is pretty simple. The Menu button steps through each of the various settings (Manual, Fries, Frozen Foods, Wings, Pizza, etc.) with each keypress. Yes, if you accidentally press the button again and step past the option you want, you have to go around again. Some may find it annoying but it is best to be annoyed with oneself, not the machine. Besides, it takes less than five seconds to correct the user's error and return to the desired option. (7) As for the buttons being hard to press, I haven't found that to be the case with either unit, so if there is an issue with the buttons, I suggest getting in touch with Marilyn and seeing what she can do. She might send out an exchange. What I would suggest doing first, though, is making sure that any protective shipping plastic that came on the control panel has been removed. Many "glossy" control panels have clear plastic clung to them during manufacturing to keep fingerprints and other marks off the control panels while they are being moved around in the factory so as to keep the appearance as pristine as possible until it reaches the customer. That plastic is supposed to be removed before operation. This is true for this oven, televisions, computers, printers, and everything else that uses it. Just get rid of it. It interferes with the ability of the control panel to sense the user's keypresses and can easily lead to complaints of difficult operation. (A perfect case in point is a large number of complaints about a new microwave oven I purchased last Fall. People left that plastic on and complained that they couldn't set the timer easily. Removing the plastic corrected the issue.) (8) Oh, one more thing: some users have complained that they have to press Power to turn the unit on, select their desired function by pressing Menu (and modifying the default temperature and/or time with the Temperature and Time buttons), and then having to press Power again to get the oven to start. First of all, this sequence is explained in the user manual, so
